CX Pay has partnered with ChargeAutomation to bring automated guest payments to properties across the Caribbean and Latin America, with one difference that matters more here than almost anywhere else. The money settles into the property's own bank, on its own island.
For a hotel or a vacation rental operator, that is not a technicality. Offshore settlement means waiting, currency conversion nobody asked for, and a reconciliation that never quite matches the booking system. Settling locally means the funds land where the business already banks, in a currency the accountant recognises, on a schedule the owner can plan around.
What the partnership gives a property
ChargeAutomation handles the guest side of the sequence. Security deposits authorised at the moment of booking rather than on arrival. Identity verification before check-in. Your cancellation policy signed by the guest, with the date and time recorded. Upsells sent in the window when guests are actually planning their trip. Smart-lock codes released once payment clears.
CX Pay handles the money. Card acceptance on the networks your guests already carry, 3D Secure 2.2 authentication, and settlement through one of our 21 banking partners across more than 30 territories. The property keeps its existing property management system. There is no migration and no second system for the front desk to learn.
Why we did it this way
We could have built the guest workflow ourselves. ChargeAutomation had already built it well, and it already connects to more than 65 property management systems, channel managers and booking engines. Rebuilding that from scratch would have taken a year and produced something worse.
What did not exist was the local half. International platforms look at the Caribbean, run the unit economics, and route settlement offshore because that is cheaper for them. It is not cheaper for the property. Putting both halves together is the reason for the partnership.
Getting started
If you already use ChargeAutomation, you can connect CX Pay as your payment provider at pms.cxpay.global and keep everything else exactly as it is. If you do not, we will walk you through both sides.
Either way it is a conversation with a person, not a form and a wait. We deliver regional solutions backed by hands-on support, which in practice means someone who knows what a December cancellation costs a property in this part of the world.
See the property management solution Talk to our hospitality team