Case Studies

Real merchants. Real numbers. Real stories.

Hospitality, retail, restaurants, events, field service. Operators across 31 territories talking about what changed when they moved to CX Pay. New stories published monthly as our merchants approve them for publication.

Real merchants, real terminals, real transactions. — Real merchants, real results, real growth.

★ Featured · Hospitality · Curaçao

How a 4-property resort group cut chargeback ratio 38% in 90 days.

"The PAX A920Pro replaced two terminals at our front desk. One device now takes cards, QR, and tips. Settlement to MCB happens overnight, every night. Disputes are down, and the team finally has a single dashboard for everything."

Resort group, 4 properties Curaçao · USD 4.2M annual processing

Illustrative example · based on real merchant results, identity anonymized

Results, 90 days post-deployment

−38%

Chargeback ratio versus prior provider

+12%

Authorization rate on international cards

T+1

Settlement to local MCB, down from T+3

2hrs

Daily ops time saved on reconciliation

Example

Retail chainJamaica · 14 stores

Retail · Multi-location

Rolling out 14 Lane 5000 Cloud terminals in three weeks.

How a Jamaican retail chain centralized device management with cloud-config terminals and brought IT firmware operations down from a per-store visit to a desk in Kingston.

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Example

Distribution & FieldAruba · 18 vehicles

Field service · Tap to Pay

One phone per driver. Cards accepted, books closed same day.

A distribution business in Aruba switched 18 delivery drivers to Tap to Pay on Android. No more end-of-day cash counts, settlements through Caribbean Mercantile Bank within 24 hours.

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Example

Vacation RentalsDominican Republic · 32 properties

Hospitality · Property Management

USD 40 in average upsells per booking, automatically.

A vacation rental operator connected their PMS to CX Pay's upsell timeline. The 48-to-72-hour pre-check-in window now generates predictable extra revenue across 32 properties in Punta Cana and Las Terrenas.

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Example

Restaurant GroupBarbados · 6 locations

Restaurants · POS Integration

Tip pooling and split checks across six locations on one platform.

A restaurant operator in Barbados integrated CX Pay terminals into their POS. Tip pooling rules, split checks, server-level reporting, all from the same dashboard their accountants already use.

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Example

Festival OperatorTrinidad & Tobago

Events · NFC Wristbands

Cashless wristbands across a 12,000-attendee festival weekend.

Festival operator deployed CX Pay's cashless wristband system across two days, 80 vendors, 12,000 attendees. Real-time vendor settlement, refund of unused balances, zero cash on site.

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Example

Boutique HotelSaint Lucia

Hospitality · Direct Booking

From OTA-dependent to 42% direct bookings in one year.

A 24-room boutique hotel in Saint Lucia rebuilt their booking page on CX Pay's hosted checkout, added local payment methods, and shifted dependency away from third-party OTAs.

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