Back to the knowledge base Knowledge base · 12

Virtual Services

Customization Required fields and adding/deleting fields. Step 1.

2 documents · 26 pages

Virtual Terminal

Customization

Required fields and adding/deleting fields.

Step 1.

Merchant can add or

delete non-required fields by clicking the GEAR. Fields with red asterisks are required fields as set by the Affiliate.

Step 2.

Additional fields are

pulled up. Toggle the fields on or off by clicking the BOXED X. Click the DISK to save changes.

Customization

Required fields and adding/deleting fields.

Step 3.

Note that there are up to

20 merchants definable fields available for the virtual terminal. The fields are cascaded through the virtual terminal and reporting functions (options, merchant defined fields).

Recurring Billing

Establish recurring billing for a single cardholder or create billing plans that enable the merchant to manage an unlimited number of card holders per plan for checking accounts or credit card.

Step 1.

Select the type of

recurring transaction.

Step 2.

Recurring billing plan

creation settings. The gateway can notify the merchant with credit cards that will expire in the next 30 days on the first of each month.

Batch Upload

Merchant can import a .CSV, .XLS or .TXT file for manually processing large amounts of transactions. The program will create 16 parallel threads that will simultaneously process transactions (50,000 transactions can be processed within 90 minutes).

Features

Batch program will

provide auto-detection of file formats. For example: $XX.XX as dollars, 14-16 digits as a credit card, etc. Batch formats can be saved for future use.

Main Menu

Merchant

Defined Fields

There are 20 merchant

defined fields available for use. These fields will cascade into reporting sort and search options.

AVS Settings

Bankcard processors

implemented the Address Verification Service to aid merchants in the detection of suspicious transaction activity.

CVV Settings

This is a system

that matches the credit card number with a 3-digit security code that appears on the credit card.

User Accounts

Create and manage

sub-users with custom permissions and notification levels.

Load Balancing (ATRI)

Patent pending

intelligent transaction routing from a single merchant to multiple processors. Example: Merchant requires $100,000 per month. Processor A will only approve $50,000. Two additional processors can be added, B and C for $25,000 each. Transactions will be intelligently routed by dollar amount, product or percentage.

Search Transactions

For specific transactions

by any of the default or merchant defined fields.

Create Transaction

Snapshot

Hover over the

CALENDAR ICON to select time ranges.

Transaction

Snapshot

This week's transaction

summary snapshot is presented. Click on the MAGNIFYING GLASS to continue specifying the report results.

Sort Options

Results re-sort by

credit card type.

Mining Feature

Select VIEW THESE

TRANSACTIONS.

Transaction Report

Transactions are

presented in the Transaction Report. Click the BLUE ID to display the single transaction details.

Transaction Detail

When viewing the

transaction details, the user can elect to EMAIL or PRINT a receipt, void a non-settled transaction and authorize a new charge. Select SALE and the merchant can charge this cardholder with a duplicate order to enter a new credit card and/or dollar amount to charge without having to obtain any additional information.

Certify PCI™

CertifyPCI™ was designed specifically to streamline the PCI Certification process in an effort to help merchants easily achieve a higher level of security. It is an automated, web based process to PCI certify qualified merchants in minutes. $50,000 per occurrence Merchant Breach Insurance available, transparent product offering to your customers, assistance with Self Assessment Questionnaire (SAQ), Vulnerability Scanning including unlimited scans, downloadable PCI Certification Report.

New Merchants

New merchants will

need to answer the Self Assessment Questionnaire to begin certification.

Returning

Merchants

Returning merchants will

need to complete the Self Assessment Questionnaire yearly to maintain compliance.

QuickBooks™

Link allows the merchant to export gateway transactional information

into QuickBooks™.

Integration

API documentation, shopping care references, Quickclick (shopping

cart included with the gateway and programming examples).

iSpyFraud™

A rule-set based fraud management utility that allows merchants to

configure extensive filters to help them in detecting fraud and screening suspicious transactions.

Extensive reporting system gives merchants a quick and easy way to review

transactions, block suspicious activity and zero in on malicious users.

Looks at transactions both before and after processing and can decline

transactions before and after authorization.

The successful implementation and reduction in chargebacks across

numerous merchants has been a testament to the effectiveness of this product.

Example parameters are: 1. If a user charges credit card over [2] times for

[Attempted] transactions, then [Deny Transaction]. 2. If daily [Attempted] transaction count for Credit Card exceeds [3], then [Flag for Review].

Easy-to-use Management Tools

iSpyFraud™ management tools give merchants quick and user-friendly

control over their online fraud security system.

Control Panel allows merchants to maintain their own good and bad customer

list, edit filters, restrict access by banning IPs and set up and maintain filter controls. Possible filtering criteria include but are not limited to: IP Address, Email Address, Transaction Count, Dollar Amount, IP Velocity check, Dollar Velocity check, Country, US/non-US IP Ban and much more.

Complete Protection

Properly set fraud filters eliminate the majority of fraudulent transactions

in real time. The selected filters can be customized for each merchant, which are continuously updated to keep the merchant one step ahead of the fraudsters.

Virtual Terminal, credit card

Click SALE from the

Enter the sales details

such as Billing Information, Order Information, Card Billing Address, Merchant Defined fields and Processor. Fields with red asterisks are required fields as set by the Affiliate.

Click CHARGE

Failed/Declined

Transactions that do not

process successfully will trigger a failure response.

Click AUTHORIZE from

the MAIN MENU under

Enter the details to

authorize a transaction.

Click AUTHORIZE

Successful

Click CAPTURE from

the MAIN MENU under

Enter the details to

capture a transaction.

Click CAPTURE

Successful

How to Void a Transaction? A void can be performed on a transaction prior to settlement. To void a transaction, simply enter the transaction ID in the void area under the Virtual Terminal section.

Click VOID from the

Merchant can use the

MAGNIFIER ICON to look up a transaction.

How to Void a Transaction? A void can be performed on a transaction prior to settlement. To void a transaction, simply enter the transaction ID in the void area under the Virtual Terminal section.

Enter the Transaction

ID of the original transaction you wish to void. Click VOID

How to Process a Refund? To refund a transaction, simply enter the Transaction ID and the amount you wish to refund. Merchant can choose to make a full refund or a partial refund. To make a partial refund, simply set the amount to be less than the original amount captured. To make a full refund, the amount must be equal to the original amount captured.