Privacy & Cookie Statement

Privacy Statement

CX Pay, with its registered offices in Aruba and Curacao, is responsible for the data processing as stated in this privacy statement.

Contact details:

CX Pay B.V.
Chuchubiweg 17, Solideo Building
Curaçao, Dutch Caribbean
hello@cxpay.global

Personal data we process

CX Pay processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of all the personal data we process:

  • First and last name
  • Address details, country
  • Telephone number
  • Email address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in eMail correspondence and by telephone.
  • Location data
  • Data about your activities on our website
  • Internet browser and device type
  • Bank name and account number
  • Company info

Special and/or sensitive personal data we process

Our website and/or service has no intention of collecting data about website visitors who are younger than 18 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 18 years of age. We recommend, therefore, that parents are involved in their children’s online activities in order to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without consent, please contact us at hello@cxpay.global and we will delete those data.

For what purpose and on what basis do we process personal data?

CX Pay processes your personal data for the following purposes:

  • To process your payment
  • To send you our newsletter
  • To call or email you if this is necessary to perform our services
  • To inform you about changes to our services and products
  • To offer you the possibility to create an account
  • To deliver goods and services to you
  • CX Pay analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
  • CX Pay tracks your browsing behaviour on various websites, which allows us to tailor our products and services to your needs.
  • CX Pay also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
  • CX Pay submits your data to the acquiring partner you request to apply for an account

CX Pay makes /or no decisions based on automated processing decisions about matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (eg a CX Pay employee). CX Pay uses the following computer programs or systems: [Microsoft office and Adobe for forms, WordPress for contact details submissions, MailChimp for newsletters, Caag Software for CRM].

How long do we store personal data for?

CX Pay stores your personal data for no longer than is strictly necessary to achieve the purposes for which your data are collected and for the time you have an account with us. We apply the following retention periods for the following (categories of) personal data:

Personal Data Reason Retention period
First and last name To address you appropriately when returning your call or sending you a message by email or by post Indefinite period
Address details To send you messages by post if necessary Indefinite period
Telephone number To call you in special cases Indefinite period
Bank name and account number To process your payments or any refunds Indefinite period
Email address To reply to you or, if you have given your consent, to send you our newsletter Indefinite period
IP address To determine your location when you visit the website Indefinite period
Location data To determine the transport costs Indefinite period
Data about your activities on our website For analysis for the purpose of website optimisation 50 months
Internet browser/device type For analysis for the purpose of website optimisation 50 months
Company Info To process your payments or any refunds Indefinite period

 

Sharing personal data with third parties

CX Pay only provides personal data to third parties if this is necessary for the performance of the agreement with you, or in order to comply with a legal obligation.

Cookies, or similar technologies, we use

CX Pay uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time. CX Pay uses cookies with a purely technical functionality. They ensure that the website functions properly and that your preferred settings, for example, are remembered. These cookies are also used to make the website function properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer you tailored content and advertisements. When you visited our website for the first time, we informed you about these cookies and asked you for your consent to place them. You can opt out of cookies by changing the settings of your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser’s settings. For more information, see the various websites listed at the bottom of this Cookie Statement. Cookies are also placed on this website by third parties. These include advertisers and/or social media companies.

For more information about cookies, please see our Cookie Statement.

Statistical research

CX Pay aims to provide you with websites and/or applications of the highest quality. This requires CX Pay to conduct regular statistical research, allowing it to make changes to its websites and/or applications, where necessary.

CX Pay may use your data for this statistical research. Only specially designated employees of CX Pay have access to your data for this purpose. The results of the research are always aggregated. This means that the data in the research results cannot be traced back to you personally.

Access, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by CX Pay and you have the right to data transferability. This means that you may submit a request to us to send the personal data that we have about you in a computer file to you or to another organisation you have specified. You may send a request for access, correction, deletion, data transfer of your personal data or a request for the withdrawal of your consent or objection to the processing of your personal data to hello@cxpay.global. To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, cover your passport photo, MRZ (machine readable zone, the section with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks. CX Pay would also like to point out that you have the option of lodging a complaint with the Dutch supervisory authority, the Data Protection Authority.

How we secure personal data

CX Pay is committed to the protection of your data and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data are not secure, or if there are indications of misuse, please contact us at hello@cxpay.global.

CX Pay has taken the following measures to protect your personal data:
– Security software, such as a virus scanner and firewall.
– TLS1.2 or higher (formerly SSL). We send your data via a secure internet connection. You can tell by the “https” address bar and the padlock in the address bar.
– DNSSEC is an additional security (addition to DNS) for converting a domain name (#company_website) to the linked IP address (server name); it is provided with a digital signature. You can have this signature checked automatically. In this way we prevent you from being redirected to a false IP address.

Questions?
If you have any questions about this Cookie & Privacy Statement, please send us a message using the contact form.

 

Cookie Statement

What is a cookie?
We make use of cookies on this website. A cookie is a small simple file that is sent with pages of this website [and/or Flash applications] and stored by your browser on the hard drive of your computer. The information stored therein may be returned to our servers on a subsequent visit.

Which cookies does CX Pay use and for what purpose?

Use of necessary cookies
The use of a necessary cookie enables us to recognise you when you visit our website again. The website can therefore be specially tailored to your preferences. If you have given permission for the placing of cookies, we can also remember this by means of a cookie. This way, you do not have to reselect your preferences, saving you time and making the use of our website more pleasant. You can delete necessary cookies via the settings of your browser.

Use of session cookies
By using a session cookie we can see which parts of the website you have viewed during this visit. This enables us to adapt our service as much as possible to the browsing behaviour of our visitors. These cookies are automatically deleted once you close your web browser.

Our own tracking cookies

With your consent, we place a cookie on your equipment, which can be retrieved as soon as you visit a website from our network. This enables us to know that, in addition to our website, you have also visited the relevant other website(s) from our network. The profile created as a result is not linked to your name, address, email address and the like, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.

Tracking cookies from our advertisers

With your consent, our advertisers place tracking cookies on your equipment. They use these cookies to keep track of the pages from their network you visit, in order to create a profile of your online browsing behaviour. This profile is partly created on the basis of comparable data they receive from your visit to other websites in their network. This profile is not linked to your name, address, email address and the like, as known to us, but only serves to tailor advertisements to your profile, so that they are as relevant as possible for you.

Google Analytics
Our website is used to place a cookie belonging to the US firm Google, as part of the Analytics services. We use this service to keep track of and receive reports on how visitors use the website. Google may disclose these data to third parties in the event that it is legally obliged to do so, or insofar as third parties process data on its behalf. We have no influence on this. We have not given Google permission to use the obtained analytics information for other Google services.

The information Google collects is anonymised to the extent possible. By default, your IP address is not included. If you give your consent for the use of your IP address, your website visit will be registered up to the level of place of residence. The collected data are transferred to and stored by Google on servers in the United States. Google abides by the Privacy Shield principles and is a member of the Privacy Shield programme of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

Social plug-ins
Our website contains buttons to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work by means of pieces of code that come from Facebook, Twitter or other social media platforms. Cookies are placed by this code. We have no influence on that. Please read the privacy statements of Facebook, Twitter and other social media platforms (which may be regularly amended) to learn what they do with your (personal) data they process by means of these cookies.

The data they collect are anonymised to the extent possible. The data are transferred to and stored by Twitter, Facebook, Google + and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook and Google + commit to the Privacy Shield principles and are affiliated with the Privacy Shield programme of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

Cookies placed
The following cookies are placed from cxpay.global:

Cookie Source Purpose Expiry
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website 2 years
_gat Google Used to throttle request rate session
_gid Google Registratie hoe bezoekers de website gebruiken session
collect Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website session
fr Facebook Used to deliver a series of advertisement products such as real time bidding from third party advertisers 3 months
GPS YouTube Registers a unique ID on mobile devices to enable tracking based on geographical GPS location session
PREF YouTube Registers a unique ID that is used by Google to keep statistics of how the visitor uses You Tube videos across different websites 8 months
r/collect Google To send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels. session
tr Facebook Tracks visits from Facebook session
VISITOR_INFO1_LIVE YouTube Tries to estimate the users’ band width on pages with integrated YouTube videos 179 days
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen session
yt.innertube::nextId YouTube Unclassified persistent
yt.innertube::requests YouTube Unclassified persistent
yt-remote-cast-installed YouTube Stores the user’s videoplayer preferences using embedded YouTube video sessie
yt-remote-connected-devices YouTube Stores the user’s videoplayer preferences using embedded YouTube video persistent
yt-remote-device-id YouTube Stores the user’s videoplayer preferences using embedded YouTube video persistent
yt-remote-fast-check-period YouTube Stores the user’s videoplayer preferences using embedded YouTube video session
yt-remote-session-app YouTube Stores the user’s videoplayer preferences using embedded YouTube video session
yt-remote-session-name YouTube Stores the user’s videoplayer preferences using embedded YouTube video session

 

Right to access and rectification or erasure of your data

You have the right to request access to and rectification or erasure of your data. For more information, please see our contact page. To prevent abuse we may request you to identify yourself adequately. In the case of access to personal data linked to a cookie, you must submit a copy of the relevant cookie together with your request. You can find this in your browser settings.

Enabling, disabling and deleting cookies
More information about enabling, disabling and deleting cookies in your browser can be found in the instructions and/or by using the Help function of your browser.

You can easily change the cookie preferences you chose when you first visited the website.

Deleting tracking cookies placed by third parties
Some tracking cookies are placed by third parties that display advertisements to you via our website, among other things. You can delete these cookies centrally via Your Online Choices (website: see under More information about cookies), so that they are not placed again on a third-party website.

MORE INFORMATION ABOUT COOKIES?

You can find more information about cookies on the following websites:

IAB Europe: Background European Cookie Act
Your Online Choices: A guide to online behavioural advertising

 

Last modified on 31 May 2018